Shipping policy

Thank you for choosing us! We are dedicated to bringing you your favorite aesthetic jewelry as quickly and safely as possible. Please read below for everything you need to know about our shipping rates, timelines, and processes.

1. Processing & Fulfillment Timelines

Because our store runs on a curated "Drop" and "Pre-order" model, our processing times depend entirely on the type of item you purchase:

  • Standard / In-Stock Items: Orders are processed and handed over to our courier partners within 7 business days of order confirmation.

  • Pre-Order Items (e.g., Mystery Jars): Items marked as "Pre-Order" have a specific production and curation timeline. These items typically ship within 7 to 14 business days from the date the order window closes. Please refer to the specific product description for estimated dispatch dates.

Note: We do not ship orders on Sundays or National Holidays.

2. Shipping Rates & Delivery Estimates

We ship across India. Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated Delivery Time: Depending on location

3. Tracking Your Order

As soon as your order is handed over to our delivery partner, you will receive a shipping confirmation email and/or SMS containing your Tracking ID and a link to track your journey in real-time. Please allow up to 24 hours for the tracking information to update.

4. Shipping Address & Delivery Issues

  • Incorrect Addresses: Please double-check your shipping address, city, and pin code at checkout. We are not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, a re-shipping fee of ₹50 will apply to mail it out a second time.

  • Refused Deliveries: If a delivery is refused at the doorstep without prior approval from our support team, the order will not be eligible for a refund.

5. Damaged Packages

If your package arrives physically damaged or tampered with by the courier service, please take a photo of the outer box/packaging before opening it and contact us immediately alongside your unboxing video so we can file a claim with the courier partner.

📞 Contact Us

If you have any questions about the status of your shipment, feel free to reach out to our team via our official email or WhatsApp support channel with your order number (e.g., BB1165), and we'll be happy to help!