Refund policy

Thank you for shopping with us! Because our Mystery Jewelry Jars are curated surprises filled with hand-picked, limited-edition, or promotional items, we operate under a strict No Returns and No Refunds policy with exceptions.

By purchasing a mystery jar, you accept the element of surprise and agree that individual preferences regarding the style, color, or fit of the jewelry do not qualify for a return, exchange, or refund.

⚠️ Exceptions for Damaged/Not Delivered Items Only

The only exception to this policy is if an item arrives genuinely damaged or broken during transit. To be eligible for a replacement or store credit for a damaged item, you must fulfill the following criteria:

  1. Unboxing Video Required: You must provide a clear, unedited video of the package being opened for the first time. The video must show the shipping label clearly, the opening of the outer packaging, and the immediate extraction of the damaged item. Without a complete unboxing video, we cannot process a damage claim.

  2. Timeframe: You must contact our customer support team via email/WhatsApp within 48 hours of the delivery timestamp shown on your tracking information.

  3. Condition: The item must be unused and in the exact condition it was received.

  4. Item is not delivered or returned to us, even with correct address & phone number - Eligible for Refund
  5. Item returned to us with insufficient address/incorrect phone number/Door closed - No Refund

How to File a Damage Claim

If your item arrived damaged and you meet the criteria above, please reach out to us with:

  • Your Order Number (e.g., BB0000)

  • A brief description of the damage

  • The raw, unedited unboxing video attachment

Once we review and approve your claim, we will either ship out a replacement piece for the damaged item or issue a prorated refund or a discount coupon